Patch-ID# 105432-01 Keywords: NT SNC 3.1 NFS virus McAfee Dr. Solomon performance hang Synopsis: Solstice Network Client (SNC) 3.1: Slow performance on NT with virus software Date: Oct/01/97 Solaris Release: SunOS Release: Unbundled Product: Solstice Network Client (SNC) Unbundled Release: 3.1 Relevant Architectures: i386 BugId's fixed with this patch: 4077282 4074115 4072678 Changes incorporated in this version: Patches accumulated and obsoleted by this patch: Patches which conflict with this patch: Patches required with this patch: Obsoleted by: Files included with this patch: readme.txt sunwnpnt.dll Problem Description: 4077282 When SNC 3.1 is installed on WinNT Workstation 4 (with SP3) with Dr. Solomons Anti Virus toolkit, NT becomes so slow that it is unusable. Removing Dr. Solomons causes the problem to be improved, but customer still feels that SNC causes an unacceptable performance hit on his NT 4 workstations. Removing SNC and leaving Dr. Solomons AVTK in place and performance is fine. 4074115 A NT 4.0 PC with McAfee VirusScan after installing SNC 3.1 , became very slow on every operations. Also when you try to look at local hard disk (from 30 secs. to minutes) The PC doesn't hard hang, you've the clock mouse pointer that works. 4072678 If NFSD startup is set for a user account the services database locks up. You can start and stop NFSD in the Services manager, but once you configure it to start under a specific user accout (in this case one without admin privs), you can nolonger access the services database for any services. It becomes completely locked up. Going into the registry and changing the name of the user account under which NFSD starts to "LocalSystem", resolves the problem. This patch is packaged as a self-extracting compressed file (10543201.exe). It must be installed from NT. The setup program backs up the original file(s). It then installs the new file(s) and a patch uninstall utility. Patch Installation Instructions: -------------------------------- To install, download 10543201.exe to a temporary directory on the PC. In NT , select "Run" from the "Start" menu. Enter the path and patch filename (Example: c:\temp\10543201) then select "OK". The patch will uncompress and start the setup program automatically. Follow the setup program prompts to complete the patch installation. Restart NT. Patch Removal Instructions: In NT click "Start". Then select "Programs", "Patch 10543201" and click on "uninstallSHIELD". WARNING - The patch uninstall program restarts NT at the end of the uninstall process. Installation Notes: All drive letter and directory name references are Solstice Network Client defaults. If you have installed Solstice Network Client or the patch file on a different drive, or in a different directory, substitute your drive and directory names in the example commands above. Special Install Instructions: ----------------------------- None.